Shipping policy
Shipping Address
We are currently shipping to the 50 United States and District of Columbia. Please Note: We do not ship to APO/FPO addresses or P.O. Boxes.
Shipping Service
We currently ship through UPS.
Shipping Holidays
The following is a list of holidays that UPS typically considers non-shipping holidays:
New Year's Day*
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Eve*
Christmas Day*
New Year's Eve*
* when holidays fall on a weekend, they may be observed the preceding or following day as well.
Find a complete list of observed holidays on UPS' website.
Shipping Notes
Optitag makes every attempt to fulfill orders based on the date in which an order is placed, however, holidays and unforeseen circumstances can force exceptions to delivery. Below are important shipping notes to keep in mind when placing your order.
- All shipments require a street address (No P.O. Boxes)
- Optitag is not responsible for incorrect or incomplete shipping addresses. Be sure to verify address before checking out.
- Inclement weather and other unforeseen circumstances can cause shipments to be delayed.
- Optitag is not responsible for shipment delays caused by adverse or unpredicted weather conditions.
- Purchasing customer is responsible to ensure recipient of merchandise is available for delivery. UPS will make three delivery attempts.
- If the delivery was unsuccessful after the third attempt, UPS will return the merchandise back to shipper. Additional shipping fees will be charged if you wish to have the merchandise sent back out.
- Optitag is not responsible for incorrect or incomplete shipping addresses. Be sure to verify address before checking out.
- Inclement weather and other unforeseen circumstances can cause shipments to be delayed.
- Optitag is not responsible for shipment delays caused by adverse or unpredicted weather conditions.
- Purchasing customer is responsible to ensure recipient of merchandise is available for delivery. UPS will make three delivery attempts.
- If the delivery was unsuccessful after the third attempt, UPS will return the merchandise back to shipper. Additional shipping fees will be charged if you wish to have the merchandise sent back out.
Large Shipments
- If your order exceeds the max package weight of 10 lbs the order will be split into multiple packages. The shipping rate will be multiplied by the number of packages.
- If a single item exceeds the max package weight of 10lbs, a heavy weight surcharge of x2.75 will be applied to the shipping rate.
- If the dimensions of the package exceed a certain size, the order will have to ship as Freight. Freight shipments are slow and expensive.
- If a single item exceeds the max package weight of 10lbs, a heavy weight surcharge of x2.75 will be applied to the shipping rate.
- If the dimensions of the package exceed a certain size, the order will have to ship as Freight. Freight shipments are slow and expensive.